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Frequently Asked Questions

Here are answers to some of the most frequently asked questions. If the problem persists, please contact us at Contact Us.

What is an organization?​

In the Member's Portal, every AWS account, project, and user account belongs to an organization. From a user account, you can see information about projects and AWS accounts in the organization to which the user belongs.

In general, the organization corresponds to the legal entity, etc. of the contract.

What is a project?​

The billing of usage fees for several AWS accounts is done collectively, and the unit that collects them is the project. Invoices will be issued for the project. Please refer to here for details.

I forgot my password​

See the password-reset entry.

Charges have been delayed​

The Member's Portal calculates the usage fee based on the billing report issued by AWS, and due to the limitation of the timing of the billing report issued by AWS and the calculation of the usage fee on the Member's Portal, the fee information that can be referred to on the Member's Portal is usually one to one and a half days in advance. Please note that the "Last Updated" on the members' portal means the date and time of our aggregation work, and not all charges up to and including the date and time of aggregation are shown. In addition, if there is a delay in the issuance of billing reports from AWS, there may be a greater than normal delay in the display of charges on the Members Portal.

Doesn't match the fee displayed in the AWS Management Console​

Due to the specifics of the members' service, the cost displayed in the Members portal and the one displayed in AWS Management Console doesn't match. For this reason, please refer to the Members' Portal to confirm your accurate cost and usage (quantity). Membership billing is based on the amount shown on the members' portal.

I'm being charged before I can start using it​

These are the AWS charges when we apply the standard configuration of Member's service to your new account and are essential to the correct use of Member's service, so please accept them.

Is sales tax included in the price​

The fees shown on the Members' Portal are non-taxable and do not include sales tax. Please check your invoice for consumption tax.

What is a custom tag​

A custom tag is a function that allows you to set an arbitrary value for a dedicated "CmBillingGroup" tag for each EC2 instance, etc., and check the usage fee ratio, etc. by classifying the tag value. For example, you can set up custom tags for production and test environments to check the usage fee ratio, or you can set up custom tags for each service to check the usage fee ratio when you are running multiple services.

How do I put up a custom tag​

For information on how to set up custom tags, please see link here.

I get a login screen when I try to open an inquiry​

Please email us at support@classmethod.jp as there may be a problem with your helpdesk account settings.

I can't open the members' portal because it's blocked by a security tool or firewall​

You may not be able to use the Member's Portal successfully if the destinations you can access are restricted by security tools or firewalls. In order to use the Member's Portal, you must be allowed access to the following domains

  • members.classmethod.net
  • v2.members.classmethod.net
  • id.classmethod.jp

For information on how to set up a security tool or firewall, please contact the manual for that tool or your network administrator.

I want to add a member's portal user​

Please see Invitation.

I want to update my registered email address​

You cannot change the email address associated with your Classmethod ID for the Members user. If you want to use a different email address, please invite a user with a different email address.

What can I do with each authority in the custom authority of a general user?​

For individual permissions that can be set for general users, please see Authority.

I have been granted AWS account viewing authority as a general user, but I cannot view the AWS account list screen or detail screen​

Project viewing authority is also required to view the AWS account list and detail screens. When granting AWS account viewing authority to a general user, please also grant project viewing authority.

For individual permissions that can be set for general users, please see Authority.

I got an "Access permission required is not granted" error​

If you get an "Access permission required is not granted" error when trying to open the URL of the contact or notice page, the general user you are using may not have been granted "Inquiry authority". Please ask the power user of your organization to grant authority.

Access to some screens and functions requires authority. For individual permissions that can be set for general users, please see Authority.

"The administrator of the Members organization requires MFA to be enabled" is displayed and access is not possible​

The MFA required option is set for the Members organization you are trying to access. Please follow the on-screen instructions to register an MFA device with your Classmethod ID.

I want to know the types of characters and length that can be used as a password​

Please see Change Password.

Can Classmethod ID users use the mailing list email address?​

Since Classmethod ID assumes personal management, we recommend that you sign up with your personal email address, not a shared email address (such as a mailing list).

I want to deactivate (delete) Classmethod ID user​

If you want to delete a Classmethod ID user, first Deleting a Members User from the Members organization.
After that, the user can delete their Classmethod ID by logging in with the relevant user and submitting an account deletion request themselves.

Please also refer to the Classmethod ID User Guide.